Privacy Policy

Last updated: 2026-05-01 · Effective date: 2026-05-XX

1. Introduction

RenoRadar Pty Ltd ("we", "us", "our", or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

RenoRadar is an Australian Software-as-a-Service (SaaS) company that provides Development Application (DA) alerts to sales teams at building-products suppliers in New South Wales (NSW). Our service aggregates publicly available data from the NSW Planning Portal to deliver timely alerts to our users.

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). Please read this policy carefully to understand our privacy practices.

2. What Personal Information We Collect

We collect various types of personal information to provide our Service. This includes:

2.1 Account Information

Full name
Email address
Phone number
Business name and structure
Australian Business Number (ABN)
Business address

2.2 Usage Data

Searches you perform within the Service
DA alerts you subscribe to
Links you click within email communications
Features and functionality you use
Time and frequency of your interactions with the Service

2.3 Payment Information

Payment processing is handled by Stripe, our third-party payment processor. We do not directly store credit card details or full payment card information. You may provide payment details directly to Stripe, which secures and processes this information according to its own privacy practices.

2.4 Development Application (DA) Data

We collect and process publicly available DA data sourced from the NSW Planning Portal. This data is licensed under the Creative Commons Attribution 4.0 International License (CC BY 4.0). DA data includes:

Development application reference numbers
Property addresses and descriptions
Development types and descriptions
Applicant and certifier information
Application status and dates

3. How We Collect Information

3.1 Information Provided Directly by You

We collect information you provide directly when you:

Register for an account
Update your profile
Subscribe to alerts or services
Contact our customer support team
Complete surveys or feedback forms

3.2 Information from Public Sources

We collect certain information from publicly available sources, including:

NSW Planning Portal (DA data via API)
Australian Business Register (ABN Lookup)

3.3 Information Collected Automatically

When you use our Service, certain information is collected automatically:

Cookies and similar tracking technologies
Analytics data via PostHog
IP address and device information
Browser type and operating system
Pages visited and time spent on our Service

4. Why We Collect Information (Australian Privacy Principle 6)

We collect personal information for the following primary purposes:

4.1 Service Delivery

To provide the RenoRadar Service, including creating and maintaining your account, delivering DA alerts, and processing your requests.

4.2 Alert Delivery

To send you customised Development Application alerts based on your preferences, searches, and subscription settings.

4.3 Product Improvement

To analyse usage patterns, understand user needs, and improve our Service, features, and user experience.

4.4 Billing and Payments

To process payments, manage subscriptions, and maintain billing records.

4.5 Legal and Compliance

To comply with legal obligations under the Privacy Act 1988, Spam Act 2003, Australian Consumer Law, and other applicable Australian legislation.

4.6 Service Communications

To send you administrative emails, service updates, and important notices regarding your account.

5. How We Use and Disclose Information

We are committed to not selling your personal information to third parties for their marketing purposes. We may disclose your information to selected partners in the following limited circumstances:

5.1 Third-Party Service Providers

We may disclose personal information to third-party service providers who assist us in operating our Service. These providers are:

Stripe - Payment processing
AWS SES or Mailgun - Email delivery services
PostHog - Analytics and product insights
AWS and Google Cloud Platform - Data hosting and infrastructure

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality and security of your data.

5.2 Legal Requirements

We may disclose personal information when required to do so by law or when we believe in good faith that disclosure is necessary to:

Comply with court orders, warrants, or legal processes
Enforce our Terms of Service and other agreements
Protect the safety, rights, and property of RenoRadar, our users, and the public
Detect, prevent, or address fraud or security issues

5.3 Business Transfers

If RenoRadar is involved in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Security (Australian Privacy Principle 11)

We are committed to protecting your personal information from unauthorised access, alteration, disclosure, or destruction. We implement appropriate technical and organisational measures including:

6.1 Encryption

Data in transit: HTTPS/TLS encryption for all communications
Data at rest: AES-256 encryption for sensitive data

6.2 Access Controls

Role-based access control limiting employee access to personal data
Multi-factor authentication for administrative access
Regular access reviews and revocation of unnecessary permissions

6.3 Infrastructure and Hosting

Our data is hosted in Australian data centres using either AWS ap-southeast-2 (Sydney) or Google Cloud Platform australia-southeast1 (Sydney). This ensures your data remains within Australia and subject to Australian privacy laws.

6.4 Security Measures

Regular security audits and vulnerability assessments
Firewalls and intrusion detection systems
Data backups and disaster recovery procedures
Employee training on data security and privacy

6.5 Breach Notification

In the event of a data breach that is likely to result in serious harm to an individual, we will notify affected individuals without unreasonable delay in accordance with the Privacy Act 1988. Notifications will include details of the breach, steps we are taking to investigate and remediate, and recommended actions users can take to protect themselves.

6.6 Limitations

While we implement comprehensive security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, but we are committed to using industry-standard protections.

7. Access and Correction (Australian Privacy Principles 12 & 13)

You have the right to access and correct your personal information held by us. To request access or correction:

Log into your RenoRadar account and update your profile information directly
Contact our Privacy Officer at privacy@renoradar.com.au with your request
Provide sufficient detail to identify the information you seek

We will respond to your request within 30 days (or as otherwise required by law). If we cannot provide access or correct information, we will explain our reasons and outline any available remedies.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfil the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information:

8.1 Account Information

Account information is retained while your account is active. If you close your account, we will retain certain information for a reasonable period to comply with legal obligations and resolve any outstanding issues.

8.2 Usage Data

Usage data is typically retained for up to 24 months to support analytics, product improvement, and troubleshooting.

8.3 Payment Records

Payment information is retained as required for financial reporting, tax compliance, and dispute resolution (typically 5-7 years).

8.4 DA Data

Publicly available DA data may be retained for historical comparison and trend analysis purposes.

8.5 Deletion on Request

You may request deletion of your account and associated personal information at any time. Please contact privacy@renoradar.com.au. We will delete your information within 30 days, subject to legal obligations to retain certain information.

9. Cookies and Analytics

9.1 Cookies

We use cookies and similar tracking technologies to:

Remember your login information and preferences
Analyse how you use our Service
Personalise your experience
Prevent fraud and improve security

Most web browsers allow you to control cookies through browser settings. You may refuse cookies, but this may limit functionality of our Service.

9.2 PostHog Analytics

We use PostHog to collect and analyse usage data. PostHog helps us understand user behaviour, improve our Service, and track feature engagement. Information collected includes:

Page views and events
User interactions with features
Device and browser information
Approximate location data

PostHog is operated under privacy-friendly settings and does not share your data with advertising networks. You can opt out of analytics by adjusting your browser settings or contacting us.

10. Spam Act 2003 Compliance

RenoRadar complies with the Spam Act 2003 (Cth) in all electronic marketing communications.

10.1 Consent

We only send marketing and promotional emails to users who have expressly consented to receive such communications. By subscribing to RenoRadar, you consent to receiving DA alerts and service-related communications.

10.2 Identification

All commercial electronic messages sent by RenoRadar will clearly identify the sender as RenoRadar Pty Ltd and include our contact information.

10.3 Unsubscribe Mechanism

All email communications from us include an unsubscribe link or opt-out mechanism. You may unsubscribe from promotional emails at any time by:

Clicking the "Unsubscribe" link in any email
Adjusting notification preferences in your account settings
Contacting us at privacy@renoradar.com.au

Please note: You cannot opt out of transactional or administrative emails necessary to maintain your account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website with a new "Effective Date"
Sending you an email notification of significant changes
Requiring your acknowledgement of updates before continued use of the Service

Your continued use of RenoRadar following notification of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Email: privacy@renoradar.com.au

Postal Address:

RenoRadar Pty Ltd
[Address to be confirmed]
Australia

Privacy Officer: [Contact details to be confirmed]

We aim to resolve any privacy concerns within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Website: www.oaic.gov.au

Thank you for trusting RenoRadar with your information. We are committed to protecting your privacy and providing a transparent, secure service.